Termeni si conditii

Data redactare: 01.Noiembrie.2024

Va rugam cu caldura sa parcurgeti acest document, pas cu pas, si cu o deosebita atentie, inainte de a accesa oricare din serviciile noastre disponibile, la momentul redactarii actualilor termeni si conditii, pe www.SocietyPigment.com.

Acest document, redactat electronic de catre SocietyPigment, denumirea comerciala a S.C. DECOPORT S.R.L., impreuna cu celelalte documente si anexe prezente in spatiul nostru informatic online, adica pe site-ul web www.SocietyPigment.com, alcatuiesc “Termenii si Conditiile” sau “Termenii” sau “T&C”. Acesti termeni reprezinta documentul legal, denumit in continuare contract, incheiat online, prin mijloace electronice si care reglementeaza atat relatia comerciala intre dumneavoastra si noi, dar si drepturile si obligatiile noastre, dar si ale dumneavoastra, in calitate de vizitator, utilizator sau client. Totodata dorim sa va aducem la cunostina ca ne rezervam dreptul la actualizarea si modificarea periodica a documentului de fata pentru a reflecta orice modificari legislative aparute ulterior datei redactarii prezentului document.

1. Date generale intre parti

1.1 Datele de identificare ale societatii noastre si date de contact

SocietyPigment reprezinta denumirea comerciala a S.C. DECOPORT S.R.L. persoana juridica romana, cu sediu social in Cisnadie, Str. Capitelului Nr. 10, ap.1, jud. Sibiu, inmatriculata la Registrul Comertului Sibiu cu nr. J32/1412/2023, si avand codul de identificare fiscala RO48559245, denumita in continuare "SocietyPigment" sau "noi". Ne puteti contacta oricand la 004.0742.519.130 sau la adresa de e-mail office@societypigment.com.

1.2. Datele dumneavoastra

Dumneavoastra puteti avea 3 calitati in relatie cu noi, dupa cum urmeaza:

Calitatea de vizitator este atribuita oricui acceseaza siteul nostru www.SocietyPigment.com.
Calitatea de utilizator este atribuita doar acelor persoane care parcurg procesul de creare de cont, implicit parcurgerea si acceptarea explicita a T&C si a tuturor anexelor acestora. Ulterior acceptarii, vei avea acces la toate serviciile si vei putea achizitiona produsele noastre.
Calitatea de client este atribuita imediat dupa plasarea si finalizarea cu succes unei comenzi pe site-ul nostru.

2. Contul dumneavoastra SocietyPigment

Site-ul nostru este deschis si gratuit toturora, astfel oricine, de oriunde, ne poate accesa pentru a vizualiza produsele pe care le comercializam. Functionam dupa principiul bunului simt, si al respectului, insa cu toate acestea pot exista situatii, cand anumite entitati doresc sa foloseasca in mod ilegitim, sau doresc sa comita un abuz, sau sa se comporte contrar practilor de buna credinta, respectiv a legilor in vigoare, caz in care ne rezervam dreptul de a actiona in mariera de autoaparare prin limitarea acesului la contul dumneavoastra SocietyPigment pana la solutionarea situatiei particulare. Mai jos este descrisa pagina “My account” din cadrul site-ului nostru:

- Contul dumneavoastra poate fi creat foarte usor doar pe baza unei adrese de email valide (pe care veti primi un email de confirmare pe care trebuie sa il accesati si confirmati adresa) sau prin crearea unui cont cu ajutorul platformelor Google sau Facebook (caz in care se aplica si T&C impreuna cu alte documente specifice fiecarei entitati, listate in partea de jos a fereastrei de tip pop-up)
- Procesul de creare de cont este simplificat pentru a va respecta drepturile la intimitate si confidentialitatea datelor, implicit dumeanvoastra sunteti cel care decide ce tip de date ne transmite spre prelucrare si stocare. Tot din acest motiv ne simtim obligati sa va aducem la cunostinta faptul ca nu suntem raspunzatori pentru crearea de conturi din partea minorilor, respectiv a persoanelor care nu au inca capacitatea de exercitiu; asadar, dumneavoastra in calitate de parinte sau tutore al acestuia sunteti pe deplin unic raspunzator de intreaga prezenta online a acestuia, inclusiv de eventualele prejudicii de orice natura cauzata noua, altor utilizatori ai site-ului nostru, furnizorilor nostri, sau tertilor.
- Securitatea datelor cu caracter personal reprezinta o prioritate de top si va asiguram ca am luat toate masurile necesare ca datele dumneavoastra cu caracter personal sa fie in deplina siguranta (mai multe detalii regasiti in Politica de Confidentialitate, din subsolul site-ului nostru). Implicit, dorim sa va rugam ca atunci cand va creati un cont pe site-ul nostru, sa luati in considerare si faptul ca datele dumneavoastra pot fi vulnerabile daca nu folositi o parola suficient de puternica (prin utilizarea de caractere speciale, litere mici, litere mari, cifre, simboluri) sau dumneavoastra nu pastrati in confidentialitate datele de logare catre pagina contului dumneavoastra din cadrul site-ului nostru.

- Utilizatorul, adica dumneavoastra, sunteti de acord sa va asumati orice raspundere materiala sau imateriala, aparuta de pe urma accesului neautorizat cu user-ul si cu parola dumneavoastra pentru orice activitate, si indiferent de scopul acesteia, desfasurata pe site-ul nostru.
- Prin crearea contului dumneavoastra implicit dobandirea calitatii de utilizator al site-ului nostru www.SocietyPigment.com, v-ati angajat ca veti respecta prezentele T&C cu toate anexele sale.
- Pagina contului dumneavoastra este structurata astfel incat dumneavoastra sa nu fiti nevoit sa trebuiasca sa ne furnizati noua, respectiv oricarei entitate juridica contractata sau subcontractata respectiv tert, date sensibile dupa cum sunt definite de Regulamentul (UE) 2016/679. Asadar va rugam, cu o deosebita consideratie, sa nu ne oferiti alte tipuri de date, decat cele cerute in campurile de tip “text input”.
- Toate datele completate de catre dumneavoastra in aceasta pasgina, respectiv in toate subpaginile sale, ne ajuta pe de-o parte la a ne indeplini obligatiile contractuale fata de dumneavoastra, dar si obligatiile fiscale pe care le avem fata de autoritatile sau legislatia in masura, in cazul in care plasati o comanda. Va rugam sa acordati o deosebita importanta datelor de facturare, si limba in care le completati, deoarece, aceste date vor trebui traduse in limba de circulatie interna a societatii noastre, adica romana si in limba de circulatie internationala, adica engleza. Totodata, anumite date pot fi colectate si procesate pentru a imbunatatii serviciile noastre. Pentru o mai buna intelegere va rugam sa consultati politica noastra de confidentialitate regasita in subsolul site-ului.

3. Ce presupune o comanda online la SocietyPigment

Site-ul nostru functioneaza in industria e-commerce, dupa principiile de dropshipping respectiv print-on-demand, dar si in industria handmade, cu produse specifice realizate “inhouse”. Orice comanda plasata de catre dumneavoastra este atent prelucrata si procesata. Furnizorii nostri se afla pe 3 continente, America de Nord, Europa, si Asia, iar alegerea celui mai potrivit furnizor se realizeaza mai intai, in functie de tipul de produs pe care dumneavoastra il solicitati, iar mai apoi locatia de productie a acestuia.

3.1. Informatii despre produse

SocietyPigment comercializeaza mai multe categorii de produse, fiecare cu specificul sau. Toate produsele noastre sunt personalizate de catre noi, cu design-urile proprii. Toate produsele, mai putin cele din categoria hand-made, sunt realizate de furnizori cu marfa si stocul propriu, la sediul sau la punctele acestora de lucru, sau la terti ai acestora.
Fiecare produs, beneficiaza atat de o parte scrisa, cat si de o parte vizuala de tip mock-up. Partea scrisa are rolul de sistematizare si structurare a informatiei ca produsul sa poate fi ales in conformitate cu nevoile si necesitatile fiecarui client. Imaginile regasite pe intreg site-ul nostru, au strict rol de prezentare si informare generala si nu reprezinta sub nici-o forma continutul pachetului de livrare sau a comenzii. Deasemeni, toate aceste informatii, regasite in pagina de produs de pe site-ul nostru, fie ele scrise, fie sub forma de imagini sau de video, fie sub forma de prezentari, nu atrag dupa sine obligatii contractuale din partea noastra, acestea fiind utilizate exclusiv in scopuri de prezentare a produsului in cauza.
Daca orice detaliu, scris sau vizual regasit in descrierea unui produs de pe site-ul nostru, a fost afisat in mod eronat, ne angajam sa rectificam acest aspect intr-un timp cat de scurt posibil, si sa anuntam clientii care au avut produsul in cauza in comanda dumnealor.
Asadar, dumneavoastra primiti toate informatiile de care aveti nevoie pentru a lua o decizie de achizitie informata si in deplina cunostinta de cauza.

3.2. Informatii despre stocul produselor

SocietyPigment nu detine un stoc fizic pentru produsele aflate in oricare categorie in afara de cele aflate la categoria Handmade. Functionam dupa principiul Print-on-demand dropshipping, astfel incat stocurile produselor variaza in functie de fiecare dintre furnizorii nostri, care la randul lor au alti furnizori de care depind. Cu toate acestea, va asiguram ca depunem toate eforturile necesare ca informatiile privind stocul produselor sa fie actualizat la zi si sa reflecte realitatea din depozitele furnizorilor nostri. In ceea ce priveste stocul produselor din categoria Handmade, acestea sunt actualizate la zi, dumneavoastra putandu-va baza fara doar si poate pe informatiile regasite pe site.
Concret, daca un produs comandat de dumneavoastra nu se afla in stoc sau se afla in stoc redus, vom alege un alt furnizor care poate sa onoreze comanda dumneavoastra. Spre exemplu, in cazul in care comanda dumneavoastra este compusa din foarte multe produse, spre exemplu, doriti 20 de tricouri, iar in stoc exista doar 9, vom selecta un alt furnizor iar diferentele de cost, va vor fi comunicate inainte ca acestea sa intre in productie, implicit inainte ca plata dumneavoastra sa fie transferata catre contruile noastre, respectiv ale furnizorilor nostri.

3.3. Informatii despre pretul produselor

Orice produs din magazinul nostru online are listat pe pagina sa de produs (si nu numai) un pret fix, in baza caruia, dumneavoastra prin achitarea lui si a tuturor taxelor aferente detaliate in pagina de check-out, veti putea intra in posesia acestuia. Pretul unui produs este in directa legatura cu productia acestuia, designul realizat in-house, si altor costuri adiacente procesului de productie, costuri la care se adauga si profitul firmei noastre. De asemeni, costul de productie al unui produs poate fi influentat in mod direct, prin crestere sau prin reducerea acestuia, in functie de caracteristicele selectate de catre dumneavoastra din pagina de produs (ne referim aici, la marime, culoare, personalizare, dimensiune, material, etc.), si nicidecum la alte considerente care includ, dar nu se limiteaza la criterii care pot fi clasificate ca fiind discriminatorii.
Pentru anumite produse, de pe site-ul nostru, dumneavoastra puteti sa beneficiati de anumite reduceri de pret, fie ca sunteti detinator al unui voucher (detaliat la punctul 3.5) sau pur si simplu SocietyPigment, din considerente care sunt determinate punctual pentru fiecare campanie promo, poate sa reduca pretul afisat al unor produse, pentru toti clientii. Orice produs redus beneficiaza de acelasi tratament ca un produs cu pret intreg, astfel dorim sa va asiguram ca la noi, toate produsele pe care le veti primi vor fi de aceeasi calitate ca si cand ati fi cumparat cu pret intreg.
Vor exista, desigur, si exceptii pentru care dumneavoastra, in calitate de utilizator, veti fi informat in pagina de produs de eventualele defecte pe care un produs le-ar putea avea, implicit pretul acestuia va reflecta conditia sa la momentul postarii sale pe site-ul nostru.
Toate preturile noastre sunt exprimate in RON, si in EURO, in functie de cum alegeti dumneavoastra sa le vizualizati prin selectarea in mod explicit din meniul de tip “drop-down” situat in partea de antet a ferestrei dumneavoastra de browser. Va anuntam ca preturile sunt afisare primordial in EURO deoarece este site-ul nostru este destinat intregului mapamond, si nu dorim sa aplicam implicit, fara acordul dumneavostra explicit, cookie-uri de locatie pentru a va putea personaliza experienta de cumparare, direct cu preturile in RON.

3.4. Informatii despre taxe aplicabile

DECOPORT SRL, entitatea juridica de care apartine brandul SocietyPigment, este o societate platitoare de TVA. Toate produsele noastre sunt purtatoare de Taxa pe Valoare Adaugata, si vor urma exemplul: COST FIX + TVA. In cosul dumneavoastra de cumparaturi veti fi informat asupra valorii TVA la rubrica “VAT”, care difera in functie de tara in care aveti resedinta fiscala. Procesatorul nostru de plati, Stripe Inc. va include sau va exclude automat Taxa pe Valoare Adaugata in functie de moneda achizitiei. Pentru USD si CAD, taxa va fi exclusa din pret, astfel incat va fi adaugata pretului afisat clientului. Pentru toate celelalte valute, taxa va fi inclusa in pret, astfel incat pretul afisat va include si Taxa pe Valoare Adaugata.

3.5. Informatii despre vouchere - “add a promo code”

Vouchere reprezinta o reducere materiala acordata in schimbul unui cod de reducere obtinut de catre dumneavoastra in urma unor campanii de marketing desfasurate in conformitate cu politica noastra de confidentialitate. Acestea mai pot reprezenta si valori fixe obitnute de catre un client in cazul in care acesta a avut un produs cu defect de fabrica si a fost de acord cu primirea contravalorii produsului sub forma de voucher.
Voucherele sunt valabile si pentru comenzi care au in cosul de cumparaturi produse deja reduse de catre noi. La momentul actual voucherele nu pot fi cumulate, dar dorim sa venim in sprijinul dumneavoastra si va asiguram ca depunem toate eforturile necesare pentru ca acest lucru sa fie posibil in viitorul cat mai apropiat. Voucherele au o valabilitate de 1an de zile, si sunt transmisibile, si pot fi folosite exclusiv pe site-ul nostru www.SocietyPigment.com.

3.6. Informatii despre comanda - “add a note”

Prin aceasta cale, dorim sa va oferim posibilitatea de a ne anunta cu privire la orice situatie considerati dumneavoastra ca ne-ar putea ajuta pentru a va livra produsele in cele mai bune conditii, momente ale saptamanii, sau orice alta doleanta. Totodata va informam ca vom procesa aceasta nota odata cu procesarea comenzii, iar daca consideram ca doleantele dumneavoastra depasesc puterile noaste, va vom anunta cat de repede cu putina, iar comanda dumneavoastra va fi pusa pe “hold” (pauza) pana la clarificarea tuturor aspectelor din rubrica “add a note”

3.7. Pretul de livrare

Va informam ca suntem in proces de integrare automata a costurilor de transport pentru categoria handmade, iar cand automatizarea va fi functionala, rubricile de mai jos vor fi sterse, si nu vor mai face parte din oferta noastra.
Costuri de livrare intern (doar in Romania, si in aria de acoperire a furnizorului de servicii de curierat) pentru produsele din categoria Handmade:
- 30 RON+TVA, pentru cosuri de cumparaturi de pana la 300 RON
- GRATUIT, pentru cosuri de cumparaturi de peste 300 RON
Costuri de livrare extern (spre Bulgaria, Grecia, si Ungaria) pentru produsele din categoria Handmade:
- 50 RON+TVA, pentru cosuri de cumparaturi de pana la 500 RON (in functie de dimensiunea si greutatea coletului, pretul poate suferi modificari)
- GRATUIT, pentru cosuri de cumparaturi de peste 500 RON
Costuri de livrare extern (spre Cehia, Polonia si Slovacia) pentru produsele din categoria Handmade:
- 53 RON+TVA, pentru cosuri de cumparaturi de pana la 550 RON (in functie de dimensiunea si greutatea coletului, pretul poate suferi modificari)
- GRATUIT, pentru cosuri de cumparaturi de peste 550 RON
Costuri de livrare extern (spre Germania) pentru produsele din categoria Handmade:
- 80 RON+TVA, pentru cosuri de cumparaturi de pana la 800 RON (in functie de dimensiunea si greutatea coletului, pretul poate suferi modificari)
- GRATUIT, pentru cosuri de cumparaturi de peste 800 RON

Costuri de livrare pentru produsele din orice alta categorie:
Deoarece fiecare dintre aceste costuri difera in functie de furnizor, de localizarea lui geografica, si implicit de localizarea dumneavoastra geografica, va aducem la cunostina ca costurile pentru livrarea fiecarui cos de produse se va face in mod automat, pretul acestuia putand fi inclusiv gratuit, caz in care se va specifica in mod express in pagina de check-out.

3.8. Informatii despre plati

Platile comenzilor plasate pe site-ul nostru se realizeaza doar pe cale electronica, prin plata online cu cardul dumneavoastra bancar, sau prin alte metode de plata disponbile (GooglePay, ApplePay, s.a.). Toate platile realizate pe site-ul nostru sunt procesate de catre Stripe, Inc., furnizorilor de servicii de plata.
Dorim sa va asiguram ca datele cardului dumneavoastra nu ne sunt accesibile noua, SocietyPigment, si implicit nu pot fi stocate de catre noi. Procesatorul nostru de plati, Stripe Inc. stocheaza datele dumneavoastra in conformitate cu reglementarile internationale in domeniu, dar si cu politica proprie referitoare la clasificare datelor cu caracter personal si a politicii de confidentialitate. Acestea sunt disponibile pentru a fi citite de catre dumneavoastra in pagina de check-out, in momentul cand doriti sa realizati plata. Va rugam sa parcurgeti aceste documente si in cazul in care nu sunteti de acord cu acestea sa refuzati efectuarea platii prin intermediul acestui serviciu. In acest caz, va vom contacta pentru a va oferi alte solutii in limita posibilitatilor.
Dorim sa minimizam cat se poate de mult costurile adiacente pe care dumneavoastra le-ati putea avea in cazul plasarii unei comenzi la noi. Cu toate acestea exista situatii cand exista costuri suplimentare generate din varii motive, incluzand, dar nelimitandu-se la comisionul de conversie a valutelor aplicate de banca emitenta a cardului dumneavoastra de credit sau de debit, in cazul in care moneda de emitere a acestuia difera de RON sau EUR. Aceasta responsabilitate, respectiv aceste costuri suplimentare, vor fi suportate integral de catre dumneavoastra, in calitate de client.

3.9. Procesul de comanda

O comanda poate fi plasata pe site-ul nostru doar din calitatea dumneavoastra de utilizator sau de client. Daca sunteti doar un vizitator, pentru a putea beneficia de un produs sau de un serviciu de pe site, va asteptam sa va inregistrati prin crearea unui cont SocietyPigment. Procesul de comanda este unul destul de simplu si intuitiv, descris astfel:

Din paginile site-ului va alegeti unul sau mai multe produse pe care le doriti, si le adaugati in cosul de cumparaturi prin apasarea explicitia a butonului “buy now” in cazul in care doriti sa achizitionati doar produsul pe care il vizualizati in fereastra (tab-ul) curenta, sau prin apasarea butonului “add to cart”, actiune care va adauga produsul in cosul dumneavoastra de cumparaturi virtual. In fiecare pagina de produs, aveti mai multe optiuni de customizare, cum ar fi culoarea, marimea de purtare, material, tip de imprimare, s.a. Va rugam sa acordati maxima atentie acestor detalii inainte de plasarea si plata comenzii, pentru a nu exista divergente sau nemultumiri ulterioare cu privire la produsul pe care dumneavoastra ati fi dorit sa il primiti. Produsele care sunt insotite de un design amplasat pe acestea, sunt produse la comanda, implicit daca dumneavoastra selectati o marime nepotrivita sau un alt criteriu in neconcordanta cu nevoile dumneavoastra reale, produsul nu este eligibil pentru retur.
Daca ati selectat butonul “Buy Now” atunci, se va deschide o fereastra de tip pop-up, unde urmand niste pasi simpli si clari, veti fi directionati catre plata finala marcata prin butonul “Pay”. Pentru a putea finaliza cu succes comanda, va trebui sa cititi si sa bifati casuta “Sunt de acord cu T&C, impreuna cu toate anexele sale” daca sunteti de acord cu acestia, dar sa si apasati pe butonul “Pay”, actiune explicita care are caracter contractual.
Daca ati selectat butonul “Add to cart” atunci, va trebui sa apasati butonul “view my cart” din meniul lateral, sau prin apasarea pictogramei ce reprezinta cosul dumneavoastra de cumparaturi (in cazul de fata este o punga cu manere in partea de sus). Veti fi directionat catre pagina “My cart” unde puteti sa analizati continutul intregului cos de cumparaturi, detaliile importante aferente fiecarui produs (marime, cantitate, dimensiuni, etc.) pretul fix aferent fiecarui produs, subtotalul comenzii, costul livrarii, TVA-ul aferente comenzii. Pentru a putea continua spre procesul de plata, veti apasa in mod explicit pe butonul “CHECKOUT”, urmand ca mai apoi sa se deschida o fereastra unde pentru a finaliza cu succes comanda, va trebui sa cititi si sa bifati casuta “Sunt de acord cu T&C, impreuna cu toate anexele sale” daca sunteti de acord cu acestia, dar sa si apasati pe butonul “Pay”, actiune explicita care are caracter contractual.
“Va multumim pentru comanda dumneavoastra” acesta va fi mesajul care va va intampina imediat dupa ce plata dumneavoastra a fost procesata. Acest pas reprezinta faptul ca comanda dumneavoastra a plecat catre noi, iar noi o vom procesa in cel mai scurt timp posibil si o vom da in lucru daca totul este in regula si nu mai este nevoie de nici-o clarificare din partea dumneavoastra. Va informam ca pentru clarificari veti fi contactat fie telefonic fie prin email, pentru a putea confirma cu dumneavoastra anumite aspecte, iar in cazul in care dumneavoastra nu dati curs solicitarilor noastre de contact, vom fi nevoiti sa va anulam comanda in intregime, si sa incepem demersurile pentru rambursarea sumei platite fie integral, fie partial, in functie de situatia particulara.

Nota: prin plasarea comenzii, dumneavoastra in calitate de client, sunteti de acord, ca datele cu caracter personal introduse de catre dumneavoastra in alte limbi decat limba romana si limba engleza sa fie traduse in aceste limbi pentru ca documentele fiscale si contabile sa poata fi redactate. Totodata, prin plasarea comenzii si acceptarea T&C sunteti de acord cu facturarea in format electronic, implicit cu transmiterea acesteia catre dumneavoastra pe e-mail mentionata in contul dumneavoastra, sau/si dupa caz, in Spatiul Privat Virtual, conform reglementarilor nationale in vigoare.

3.10. Informatii despre servicii post-vanzare

Orice comanda plasata aduce dupa sine si anumite servicii post-vanzare incluse in pretul platit de dumneavoastra pentru comanda respectiva:

Livrarea produselor noastre, vine de cele mai multe ori insotita de posibilitatea ca dumneavoastra sa urmariti pas cu pas intreg parcursul coletului dumneavoastra prin serviciile integrate puse la dispozitie de compania de curierat prin servicii de tracking
Toate produsele noastre vin insotite de factura fiscala eliberata pentru persoana fizica sau juridica apartinatoare a contului SocietyPigment de pe care a fost plasata comanda. In cazul in care societatea comerciala detine inregistrare fiscala in Romania, factura fiscala va fi incarcata automat in Spatiul Privat Virtual, in termen de maximum 5 zile calendaristice de la data emiterii acesteia, conform cerintelor legislative in vigoare
Produsele noastre vin intotdeauna insotite de garantia comerciala care vine inspre ajutorul dumneavoastra in caz ca bunul primit prezinta defecte de fabricatie, sau in urma utilizarii conforme, acestea incep sa prezinte urme de uzura nejustificate. Pentru o mai buna intelegere am creat o politica de garantii, pe care o gasiti in subsolul acestei pagini
Stim cat de important este ca atunci cand apare o situatie neprevazuta si doriti cu ardoare sa o puteti solutiona cat mai repede cu putina. Pentru aceasta va asiguram ca puteti intra in contact cu noi prin orice cale disponibila, preferabil pe emailul companiei, unde o persoana amabila si competenta va va prelua spre a va solutiona situatia.
Exista cazuri regretabile cand produsele livrate ajung fie deteriorate, fie prezinta un defect vizibil, fie nu este produsul comandat, fie nu este comanda completa, sau alte situatii pe care nu le putem defini de pe acum, cazuri in care va punem la dispozitie serviciul de retur si implicit de rambursare. Dorim sa va asiguram ca vom depune toate eforturile necesare pentru a procesa corect si impartial returul dumneavoastra, si implicit si rambursare contravaloarii in cazul in care produsele returnate au respectat toate conditiile stipulate in politica de retur, pe care va rugam cu caldura sa o consultati.

4. Proprietate intelectuala si drepturi de autor

Logo-ul si numele de brand “SocietyPigment” sunt marci inregistrate si se afla in proprietatea exclusiva a S.C. DECOPORT S.R.L. iar reproducerea sau folosirea in orice scop fara acordul nostru explicit va atrage dupa sine demersuri amiabile sau legale, dupa caz.

Pe site-ul nostru, in momentul de fata exista doar produse fizice, personalizate cu designuri digitale realizate in-house adica proprii, prin modalitati legale, cu soft-uri autorizate si platite pentru uz comercial, dar si folosind mijloace supuse legilor internationale privind comertul cu bunuri fizice. In momentul achizitionarii oricaror produse, din orice categorie, dumneavoastra in calitate de client, intrati in posesia strict a produsului fizic respectiv, nu si a tuturor mijloacelor sau procedeelor de creatie prin care a/au fost obtinut/e acel/e produs/e. Transferul de proprietate se refera doar la proprietatea asupra bunului fizic final (produs finit) si nu atrage dupa sine transferul de proprietate asupra oricarui design, proces de productie, sau proces de creatie.

Astfel dorim sa atragem atentia ca SocietyPigment (S.C. DECOPORT S.R.L.) este unic detinator ale drepturilor de autor si a drepturilor de folosinta pentru toate design-urile de pe produse, in cazul oricaror rubrici in afara de cele din categoria handmade (atentie, nu produsul in site, ex: tricoul, cana, mouse-pad-ul, etc. nu face obiectul acestui punct din prezentul document, ci design-ul personalizat care este pus pe acest tricou, cana, mouse-pad, etc).
In ceea ce priveste produsele din categoria Handmade, dorim sa va aducem la cunostina ca SocietyPigment (S.C. DECOPORT S.R.L.) este unic detinator ale drepturilor de autor pentru toate produsele din aceasta categorie, aceastea fiind realizate manual sau cu ajutorul unor procese mecanice.

Reproducerea oricaror design-uri afisate pe produsele din orice categorie mai putin produsele din categoria Handmade, respectiv reproducerea partiala sau totala a oricaror produse din categoria handmade este strict interzisa, contravenind legislatiilor nationale si internationale in vigoare privind protectia operelor realizate cu drepturi de autor, dar si a principiilor concurentiale si de buna credinta. Orice incalcare a acestor drepturi va fi tratata ca atare, prin cai amiabile in prima instanta, urmata actiuni bazate pe cai legale.

5. Transferul proprietatii produselor

In momentul cand dumneavoastra, in calitate de client, ati finalizat cu succes plata cosului de cumparaturi de pe site-ul nostru, transferul proprietatii asupra produsului va incepe cu data in care plata cosului de cumparaturi a fost procesata si acceptata, fapt ce va fi justificat si consemnat prin factura fiscala pe care o veti primi odata cu confirmarea acceptarii platii pe emailul dumneavoastra mentionat in contul dumneavoastra de utilizator de pe siteul nostru. Totodata, dumneavoastra deveniti noul proprietar al tuturor accesoriilor incluse in colet/colete destinate dumneavoastra in mod explicit prin insemnari scrise pe AWB-urile coletelor.
In cazul in care coletul/coletele pe care il/le primiti nu va este/sunt destinat/e dumneavoastra in mod explicit prin mentiune pe AWB-ul de pe acesta/acestea, va informam ca dumneavoastra nu aveti dreptul de proprietate asupra acestora, si va rugam, sa refuzati coletul, si sa ne anuntati de urgenta pe orice cale sau mijloc posibil, pentru a putea identifica situatia particulara si sa incepem demersurile pentru a o putea indrepta pe cale amiabila.

6. Livrarea comenzilor

O comanda plasata de dumneavoastra pe site-ul nostru va ajunge in posesia curierului doar dupa ce aceasta a trecut de procesul de productie. Acest proces de productie este un proces complex, care tine cont de o multitudine de factori, printre care si de stocul materialelor, a consumabilelor (vopseluri, hartii de transfer, cerneluri, etc.), sau inclusiv la aparatele de productie. In acest proces poate surveni o situatie neprevazuta care va atrage dupa sine intarzieri in comenzile altor clienti (nu ai SocietyPigment) care prin efect de domino, ne vor decala involuntar si comenzile noastre. Aceste tipuri de situatii ne vor fi aduse la cunostina de catre furnizorii nostri, iar noi la randul nostru, impreuna cu dumneavoastra vom gasi o solutie alternativa pentru realizarea comenzii. In mod uzual, daca nu apar situatii neprevazute extreme, comanda dumneavoastra va fi pregatita pentru a fi ridicata in termen de 1-3 zile lucratoare in functie de volumul comenzii dumneavoastra si va putea fi livrata, din momentul ridicarii de catre curier in 1-30 zile lucratoare in functie de zona geografica in care comanda trebuie sa ajunga.

Furnizorii de servicii de curierat pentru produsele aflate in toate categoriile mai putin categoria Handmade, livrarea se va face prin intermediul furnizorilor de servicii de curierat terti, alesi de catre producatorii parteneri ai Printify, Inc. sau ai Printful, Inc. Costul acestor servicii va fi individualizat si afisat in procesul de check-out. Totodata, trebuie sa va informam ca in functie de tara de destinatie pot fi unul sau mai multi furnizori de servicii de curierat. Totodata, in functie de componenta comenzii dumneavoastra, exista posibilitatea ca produsele sa fie expediate de furnizori de produs diferiti, implicit, in acest caz, comanda dumneavoastra fie se va comasa, fie veti primi doua sau mai multe colete, desigur, fiecare colet avand trackingul sau.
Furnizorul de servicii de curierat pentru produsele din categoria Handmade, Cargus SRL, este furnizorul nostru care se ocupa de orice livrare a coletelor noastre cu destinatie in urmatoarele tari - Bulgaria, Cehia, Germania, Grecia, Polonia, Romania, Slovacia, Ungaria. In ceea ce priveste produsele aflate in celelate categorii, livrarea se va face prin intermediul furnizorilor de servicii de curierat terti, alesi de catre producatorii parteneri ai Printify, Inc. sau ai Printful, Inc. Totodata, trebuie sa va informam ca in functie de tara de destinatie pot fi unul sau mai multi furnizori de servicii de curierat).

Livrarea tuturor produselor, indiferent de furnizor, se face urmarind specificatiile impuse de dumneavoastra, daca sa fie livrare la adresa sau la un punct de ridicare (Click&Collect by Cargus sau alte astfel de lockere din sfera celorlati furnizori in functie de comanda dumneavoastra), si intr-un interval de timp comunicat de catre noi. Comunicarea cu privire la timpul necesar livrarii se va face printr-o comunicare separata, explicita, din partea noastra pe baza datelor primite la randul nostru de la furnizorii de servicii de curierat care isi calculeaza timpii de livrare dupa proprii algoritmi. Dorim sa subliniem ca timpii mentionati in comunicarea primita de dumneavoastra sunt orientativi, acestia putand suferi modificari, caz in care vom depune eforturi considerabile pentru a urmari cu atentie livrarea si a contacta furnizorul cu privire la statusul comenzii dumneavoastra, ulterior transmitandu-va si dumneavoastra informatiile primite de noi. Dorim sa va informam ca dumneavoastra, in calitate de client, aveti obligatia ca la livrarea coletului, sa verifcati integritatea produsului/produselor, aspectul acestora si daca in interiorul ambalajului pentru produsul respectiv se afla toate accesoriile mentionate in pagina de produs.
Asadar, dorim sa va aducem la cunostina ca societatea noastra comerciala, respectiv brandul SocietyPigment nu poate fi transa la raspundere pentru intarzierile survenite in procesul de livrare aparute din motive neimputabile noua, sau din culpa tertilor implicati in procesul de livrare. Totodata, in anumite situatii consideram ca livrarea comenzii dumneavoastra poate sa fie conditionata de incasarea prealabila a valorii acesteia in cazul realizarii platii cu ajutorul cardurilor de credit sau a oricaror altor modalitati de finantare, fapt care va va fi facut cunoscut in mod expres.

In cazul exceptional in care comanda dumneavoastra ajunge la destinatie, dar nu puteti fi contactat, prin nici-un mijloc nici de catre curierul livrator, nici de catre noi, in termenele legale respectiv termenele stabilite de furnizorul de curierat pentru fiecare dintre servciile sale, coletul dumneavoastra va fi returnat catre punctul sau initial de ridicare. Dupa cum este mentionat la punctul 7 din documentul prezent, produsele realizate la comanda, cu design unic, semnalate ca atare in pagina de produs, sunt produse personalizate si nu se supun returului. Asadar, coletul dumneavoastra ajungand inapoi la punctul initial de ridicare, el reprezinta un rebut, si in cele mai multe cazuri acesta va fi distrus. Noi vom depune toate eforturile pentru a intarzia aceasta actiune de distrugere, dar in cazul in care nu putem lua legatura cu dumneavoastra si suntem fortati de imprejurari, vom da curs cererii furnizorului nostru. In acest caz, o rambursare pentru produse nu este posibila sau este posibila partial in functie de cazul dumneavoastra speicific. Daca in cazul fericit in care reusim sa luam legatura cu dumneavoastra, vom incerca o noua livrare, caz in care veti fi nevoit sa suportati din nou costurile de transport pentru coletul dumneavostra.
In cazul exceptional in care livrarea nu este posibila sub nici-o forma in timp util pentru dumneavoastra, acest fapt reprezinta un neajuns din partea noastra si a furnizorilor nostri, SocietyPigment va incepe prin a va anunta despre acest caz nefericit, implicit va va rambursa in contul de pe care ati facut plata comenzii contravaloarea bunurilor, in termen de 5 zile calendaristice de la data in care a fost stabilita conventia de rambursare intre noi, in calitate de vanzator, si dumneavoastra in calitate de client.
Pretul pentru livrare, este defalcat si detaliat la punctul 3.7 din prezentul document.

Un ultim aspect, dorim sa va venim in intampinarea unor eventuale viitoare probleme, astfel incat dorim sa subliniem importanta deschiderii coletului de fata cu curierul, sau daca acest lucru nu este posibil, sa realizati un scurt video cu deschiderea coletului imediat dupa primirea acestuia pentru a verifica integritatea produsului/produselor, aspectul acestora si daca in interiorul ambalajului pentru produsul respectiv se afla toate accesoriile mentionate in pagina de produs de pe site-ul nostru. In cazul in care coletul este vizibil deteriorat va rugam insistent sa nu il acceptati, si sa cereti curierului un proces verbal de refuz, deoarece in cazul nefericit in care coletul este deteriorat pregnant, exista foarte mari sanse ca continutul pachetului sa fie si el deteriorat si acest lucru reprezinta un viciu ascuns, fapt care daca nu se poate dovedi de catre dumneavoastra ca asa a fost livrat coletul, ne rezervam dreptul de a ne exonera de orice raspundere cu privire la expeditia respectiv, dupa caz, la rambursarea sumelor platite de dumneavoastra.

7. Returul comenzilor

In situatia nefericita in care dumneavoastra alegeti de a returna comanda, in conformitate cu Articlolul 29 din Directiva 2011/83/EU in ceea ce priveste Dreptul Consumatorilor din legislatia aplicabila in Spatiul Economic European, aveti acest drept, ca in termen de 14 zile calendaristice* de la primirea comenzii sa returnati produse nefolosite sau neutilizate in integritatea lor (dupa caz, ne referim aici la toate accesoriile incluse in pachetul produslui/produselor din comanda dumneavoastra), cu exceptia produselor si accesoriilor acestora realizate la comanda, urmand un design anume, si care nu se regaseste standardizat in catalogul nostru de produse de pe site-ul, caz in care produsele respectiv accesoriilor acestora nu pot fi returnate. In functie de produsul listat la noi pe site, in pagina produsului respectiv, va exista o notificare in prealabil legata de eligibilitatea pentru returnarea acestuia, termenul de retur, astfel incat dumneavoastra sa fiti informat din timp pentru a cunoaste pe deplin drepturile dumneavoastra, dinainte de a porni spre o achizitie.
(*in anumite tari, din afara Uniunii Europene, unde legislatia acelor tari o impune, acest termen de 14 zile calendaristice aferent Spatiului Economic European, se va extine pana la 30 de zile calendaristice, din momentul primirii produslui de catre client)
Produse dar si accesoriile acestora, pe care doriti sa le returnati, trebuie sa va nu prezinte urme de folosire/utilizare sau urme care sa-i scada valoarea (orice zgarieturi, rupturi, pete, sau utilizari neconforme care au rezultat intr-un defect cauzat pe cale mecanica), va pierdeti dreptul la returul acestor produselor si a accesoriilor acestora, iar in cazul in care produsele si accesoriile acestora sunt deja trimise si ajung la noi cu astfel de defecte, vom refuza primirea coletului.
Catalogul nostru de produse inglobeaza si produse sigilate care in urma desigilarii acestora, din motive de igiena repsectiv de protectia a sanatatii altor clienti, nu sunt eligibile pentru retur. Aceste produse sunt reprezentate, dar nu se limiteaza, la produse din categoriile lenjerie intima, baby, s.a. (in functie de disponibilitatea produselor, se vor adauga sau scoate categorii din enumeratia anterioara).
Totodata, in cazul in care dumneavoastra ati achizitionat mai multe bucati fizice ale unui produs cu specificatii identice, un retur este posibil doar in cazul in care dumneavoastra ati deshis ambalajul unui singur produs pentru verificare si constatare, iar celelalte bucati raman sigilate; asadar returul in acest caz este considerat ca fiind eligibil doar daca ne transmite inapoi toate bucatile produsul reclamat.
In cazul in care toate produsele sunt conforme, si nu se constata defecte, returul este considerat ca fiind procesat, fapt ce atrage dupa sine rambursarea sumelor platite initial, mai putin in cazul in care in continutul comenzii a fost si unul sau mai multe produse personalizate. Restituirea sumelor se va face doar catre contul bancar din care s-a facut plata, restituirea catre alte conturi bancare nu este posibila intrucat contravine principiilor de securitate implementate de acesti termeni si conditii impreuna cu anexele sale si cu documentele conexe.
Orice retur va fi procesat doar in baza unui document scris de catre dumneavoastra, o cerere simpla, prin care dumneavoastra sa identificati in scris comanda (id de comanda, adresa de livrare, numele dumneavoastra complet, metoda de plata, si alte detalii care ne-ar putea ajuta la identificarea cu usurinta a comenzii dumneavoastra). Cererea trebuie trimisa online, pe e-mail, la adresa noastra office@societypigment.com, alte canale de comunicare nefiind purtatoare de valoare juridica.

8. Recenzii ale produselor si/sau ale SocietyPigment

La SocietyPigment, parerea dumneavoastra cinstita conteaza foarte mult, intrucat consideram ca impreuna, putem crea o societate transparenta care se bazeaza pe incredere si respect. Asadar, va incurajam cu caldura sa ne oferiti parerea dumneavoastra sincera si neingradita referitoare la produsul sau produsele comandate prin intermediul siteului nostru, si un review noua, ca si magazin online in directa relatie cu tine, clientul.

Pentru a putea acorda un review, trebuie sa va manifestati acordul explicit deoarece acest lucru presupune o postare publica a recenziei text scrise de dumneavoastra, a alias-ului dumneavoastra completat in pagina My account, a pozei de profil SocietyPigment, in cazul in care ati incarcat una (daca nu ati incarcat o poza, atunci in locul acesteia va aparea un fundal cu una din culorile tematice ale site-ului nostru).Partea scrisa trebuie sa tineti cont ca trebuie scrisa in conformitate cu principiile comunicarii existente la nivel global, astfel va rugam in primul rand sa nu furnizati datele dumneavoastra personale sub nici-o forma, sa folositi un limbaj adecvat, rescpectuos, un limbaj care sa nu fie obscen, amenintator, defaimator, nu aduce tulburare in viata privata a altor persoane, nu incalca drepturile de proprietate intelectuala, nu contine script-uri, API-uri, sau alte link-uri, virusi, texte promovatoare de campanii de marketing pentru orice companie, sau orice tentative de spam.

In cazul in care se constata ca dumneavoastra v-ati creat un cont cu o adresa de email falsa sau de tipul dump-email, strict pentru a transmite recenzii fie ele pozitie sau negative in numele altei persoane fizice sau juridice, va atrage dupa sine contactarea de catre noi a autoritatilor competente in domeniu.

In momentul cand dumneavoastra doriti sa trimiteti o recenzie spre aprobare, aceasta vine insotita de doua casute pe care trebuie sa le bifati in mod explicit, si prin care sunteti de acord cu T&C, si va oferiti consimtamantul ca noi, SocietyPigment, putem sa procesam si sa stocam recenzia dumneavoastra in baza unei licente neexclusive perpetua si irecobaila, recenzie pe care o putem reproduce, adapta, modifica si traduce (fara a-i schimba mesajul original) publica, distribui si de a afisa acest continut. Pe langa acest text scris, dumneavoastra sunteti rugat sa selectati si un rating relevant produsului respectiv sau noua ca si companie, ilustrat prin stele, in care 1stea reprezinta nesatisfacut total, si 5stele reprezinta total satisfacut. Mai apoi apasand pe butonul de “Post review”, recenzia dumneavoastra urmeaza a fi primita spre aprobare, aceasta fiind filtrata conform indicatiilor de mai sus, si acceptata sau respinsa de catre noi pe baza unui motiv intemeiat, motiv pe care vi-l comunicam, iar dumneavoastra daca doriti va puteti re-adapta textul pentru a fi in conformitate cu prevederile legale, dupa care il transmiteti din nou spre aprobare.

SocietyPigment are dreptul, dar nu si obligatia de a sterge continuturi semnalate ca fiind ofensatoare. SocietyPigment nu va fi in nici-un fel responsabila sau obligata la despagubiri sau oricefel de daune produse din astfel de comunicari.

9. Reclamatii si solutionarea acestora

SocietyPigment este cladit pe principii de transparenta implicit este deschis comunicarii amiabile, inainte de toate. Asadar dorim sa-ti punem la dispozitie echipa noastra de suport, care va da curs reclamatiile dumneavoastra primite.

Dumneavoastra in calitate de utilizator sau client, puteti sa va exprimati nemultumirea, in cazul in care considerati ca unul dintre drepturilor dumneavoastra a fost incalcat de catre SocietyPigment, prin formularea unei cereri scrise, semnate, scanate si trimise pe adreasa de e-mail a companiei office@societypigment.com sau prin posta sau curier la adresa Str. Capitelului nr.10, ap. 1, Cisnadie, Jud. Sibiu. Cererea trebuie insotita obligatoriu de datele dumneavoastra de indetificare complete (nume, prenume, adresa, data si ora eventimentului, descrierea completa a reclamatiei si a situatie cauzatoare, date de identificare a comenzii - bon fiscal, factura fiscala, bon de comanda, s.a. dupa caz, adresa pe care vom coresponda si transmite raspunsul nostru scris, data redactarii cererii si semnatura in clar)

Aceasta comunicare, fie ea electronica sau nu, trebuie sa se intample in termen de maximum 30 de zile calendaristice de la data producerii evenimentului reclamat. Pentru ca aceasta comunicare sa fie consemnata, ea va primi un numar de inregistrare care va va fi comunicat, urmat ca cererea sa fie analizata si solutionata in termen de 30 de zile de la data primirii documentatiei complete, dar nu mai tarziu de cele 30 de zile de la data primirii cererii.

SocietyPigment nu garanteaza in nici-un fel solutionarea favorabila a reclamatiei dumneavoastra, insa va garantam ca punctul dumneavoastra de vedere este luat in considerare in stabilirea rezolutiei cazului dumneavoastra. In cazul in care dumneavoastra considerati ca raspunsul nostru nu este in potrivit fata de situatia dumneavoastra particulara, sunteti indreptatit sa va adresati Agentiei Nationale pentru Protectia Consumatorilor prin link-ul catre platforma SAL - Solutionarea Alternativa a Litigiilor regasit in subsolul paginilor site-ului nostru, prin link-ul catre platforma SOL - Solutionarea Online a Litigiilor, sau prin intermediul instantelor de judecata competente.

10. Forta majora

In temeiul bunelor practici si a celor de buna credinta, dorim sa va aducem la cunostinta ca in cazul unui eveniment de forta majora, ce implica impiedicarea executarii la termen si/sau in mod corespunzator, total sau partial a obligatiilor contractuale, din partea oricarei parti, aceasta nu va fi facuta raspunzatoare pentru neexecutarea acestora. Daca in termen de 15 zile calendaristice de la data producerii acestui eveniment, respectivul eveniment nu inceteaza, fiecare dintre partile contractuale va avea dreptul sa notifice celeilalte parti incetarea de plin drept a contractului, fara ca vreuna dintre parti sa poata pretinde celeilalte daune materiale sau in natura.

Prin forta majora se intelege acel eveniment imprevizibil, neasteptat cu efect perturbator, produs in afara controlului partilor prezentului contract, si care nu poate fi evitat sub nici-o forma.

11. Legea aplicabila - Jurisdictia

Prezentul contract este supus legii din Romania, coroborat cu legile Uniunii Europeene. Eventualele litigii aparute intre noi, SocietyPigment si dumneavoastra in calitate de clienti sau utilizatori, se vor rezolva mai intai pe cale amiabila, sau, in cazul in care nu se ajunge la un consens, litigiile se vor solutiona de catre instantele de judecata competente, romane, de pe raza Municipiului Sibiu.

In cazul in care una din clauzele prezentate in actualul document si in anexele sale, va fi gasita nula sau nevalida, indiferent de cauza, aceasta clauza, nu va afecta si nu va invalida celelalte clauze. Prin lansarea si plata comenzii, dobanditi calitatea de client si implicit inseamna ca ati parcurs toata documentatia pusa la dispozitia dumneavoastra prin termenii si conditiile SocietyPigment, completati cu anexele si policile acestuia, respectiv orice alta politica sau termeni si conditii prezentati de furnizori terti ce au necesitat acceptarea dumneavoastra, pentru a putea finaliza cu succes comanda dumneavoastra. Valoarea acestor termeni si conditii este echivalata cu cea a unui contract valabil incheiat intre societatea noastra si dumneavoastra.

Termenii si conditiile SocietyPigment impreuna cu celelalte anexe ce vin in completarea acestora v-au fost prezentati spre acceptare explicit prin bifarea casutelor in procesul de check-out.

12. Disclaimer

Navigarea pe site-ul www.SocietyPigment.com in calitate de vizitator nu presupune nici-un cost, abonare, sau orice alta forma de constrangere pentru libera dumneavoastra experienta de documentare. In schimb vizitarea, folosirea, si comanda produselor din catalogul nostru de produse se supune prezentilor Termeni si Conditii in intregimea lor, impreuna cu anexele sale care vin in completarea acestora, asadar va rugam sa ii parcurgeti cu atentie in intregimea lor si a tuturor documentelor anexe.

Materialele foto-video prezentate pe site-ul www.SocietyPigment.com sunt cu titlu de prezentare si pot fi diferite in realitate. De asemenea culorile produselor pot diferi de realitate din pricina monitorului, a tirajului produsului sau a setarilor dumneavoastra de culoare de pe dispozitilvele de pe care ne vizitati.

SocietyPigment nu raspunde de continutul, calitatea sau natura site-urilor la care se ajunge prin legaturi de pe site-ul www.SocietyPigment.com, indiferent de natura acestor legaturi, astfel raspunderea pentru site-urile respective, raspunderea revine integral proprietarilor site-urilor respective.

Terms and conditions

Data of Drafting: November 1, 2024

Please read this document carefully and in its entirety before accessing any of our services available at the time of drafting these terms and conditions on www.SocietyPigment.com.

This document, electronically drafted by SocietyPigment, the commercial name of S.C. DECOPORT S.R.L., together with the other documents and annexes present in our online information space, namely on the website www.SocietyPigment.com, constitutes the "Terms and Conditions" or "Terms" or "T&C". These terms represent the legal document, hereinafter referred to as the contract, concluded online, by electronic means, which governs both the commercial relationship between you and us, as well as our rights and obligations, and yours, as a visitor, user or customer. We also wish to inform you that we reserve the right to periodically update and modify this document to reflect any legislative changes that may occur after the date of drafting this document.

1. General Information Between Parties

1.1 Our Company's Identification Data and Contact Information

SocietyPigment is the commercial name of S.C. DECOPORT S.R.L., a Romanian legal entity, with its registered office in Cisnadie, Str. Capitelului Nr. 10, ap.1, Sibiu County, registered with the Sibiu Trade Registry under no. J32/1412/2023, and having the fiscal identification code RO48559245, hereinafter referred to as "SocietyPigment" or "we". You can contact us at any time at 004.0742.519.130 or at the email address office@societypigment.com.

1.2. Your Information

Dumneavoastra puteti avea 3 calitati in relatie cu noi, dupa cum urmeaza:

Visitor status is assigned to anyone who accesses our website www.SocietyPigment.com.
User status is assigned only to those persons who go through the account creation process, implicitly going through and explicitly accepting the T&C and all its annexes. After acceptance, you will have access to all services and you can purchase our products.
Customer status is assigned immediately after placing and successfully completing an order on our website.

2. Your SocietyPigment Account

Our website is open and free to everyone, so anyone, from anywhere, can access it to view the products we sell. We operate on the principle of common sense and respect, however, there may be situations where certain entities wish to use it illegally, or wish to commit abuse, or behave contrary to good faith practices, or applicable laws, in which case we reserve the right to take self-defense measures by limiting access to your SocietyPigment account until the particular situation is resolved. Below is a description of the "My account" page on our website:

- Your account can be created very easily based on a valid email address (to which you will receive a confirmation email that you must access and confirm the address) or by creating an account using Google or Facebook platforms (in which case the T&C also apply along with other specific documents for each entity, listed at the bottom of the pop-up window).
- The account creation process is simplified to respect your rights to privacy and data confidentiality, meaning that you are the one who decides what type of data you transmit to us for processing and storage. For this reason, we feel obliged to inform you that we are not responsible for the creation of accounts by minors, or by persons who do not yet have the capacity to act; therefore, you, as a parent or guardian, are fully responsible for their entire online presence, including any damages of any kind caused to us, other users of our site, our suppliers, or third parties.
- The security of personal data is a top priority and we assure you that we have taken all necessary measures to ensure that your personal data is completely safe (more details can be found in the Privacy Policy, at the bottom of our website). Implicitly, we would like to ask you that when creating an account on our website, you also consider the fact that your data may be vulnerable if you do not use a sufficiently strong password (by using special characters, lowercase letters, uppercase letters, numbers, symbols) or if you do not keep your login data to your account page on our website confidential. The user, that is you, agrees to assume any material or immaterial liability arising from unauthorized access with your username and password for any activity, and regardless of its purpose, carried out on our website.

- By creating your account, implicitly acquiring the status of a user of our website www.SocietyPigment.com, you have agreed to comply with these T&C and all its annexes.
- Your account page is structured so that you do not have to provide us, or any contracted or subcontracted legal entity or third party, with sensitive data as defined by Regulation (EU) 2016/679. Therefore, we kindly ask you not to provide us with any other type of data, other than those requested in the "text input" fields.
- All data completed by you on this page, or in any of its subpages, helps us, on the one hand, to fulfill our contractual obligations to you, and also the fiscal obligations we have to the authorities or legislation as the case may be, if you place an order. Please pay special attention to the billing data, and the language in which you complete it, because this data will have to be translated into the internal circulation language of our company, namely Romanian and into the international circulation language, namely English. Also, certain data may be collected and processed to improve our services. For a better understanding, please consult our privacy policy found at the bottom of the website.

3. What Does an Online Order at SocietyPigment Entail?

Our website operates in the e-commerce industry, following the principles of dropshipping and print-on-demand, as well as in the handmade industry, with specific products made in-house. Any order placed by you is carefully processed and handled. Our suppliers are located on 3 continents, North America, Europe, and Asia, and the choice of the most suitable supplier is made first, based on the type of product you request, and then the production location of that product.

3.1. Product information

SocietyPigment sells several categories of products, each with its own specifics. All our products are customized by us, with our own designs. All products, except those in the handmade category, are made by suppliers with their own goods and stock, at their headquarters or at their workplaces, or at third parties.
Each product has both a written part and a visual part in the form of a mock-up. The written part serves to systematize and structure the information so that the product can be chosen according to the needs and requirements of each customer. The images found throughout our website are strictly for presentation and general information purposes and do not in any way represent the contents of the delivery package or order. Also, all this information, found on the product page on our website, whether written, in the form of images or video, or in the form of presentations, does not entail contractual obligations on our part, being used exclusively for the purpose of presenting the product in question.
If any detail, written or visual, found in the description of a product on our website, has been displayed incorrectly, we undertake to rectify this aspect as soon as possible, and to notify customers who have had the product in question in their order.
Therefore, you receive all the information you need to make an informed purchasing decision.

3.2. Product Stock Information

SocietyPigment does not have a physical stock for products in any category other than those in the Handmade category. We operate on the print-on-demand dropshipping principle, so product stocks vary depending on each of our suppliers, who in turn have other suppliers they depend on. However, we assure you that we make every effort to ensure that product stock information is up-to-date and reflects the reality in our suppliers' warehouses. As for the stock of products in the Handmade category, these are updated daily, and you can rely on the information found on the site.
Specifically, if a product you ordered is out of stock or is in low stock, we will choose another supplier who can fulfill your order. For example, if your order consists of many products, for example, you want 20 T-shirts, and there are only 9 in stock, we will select another supplier and the cost differences will be communicated to you before they go into production, implicitly before your payment is transferred to our accounts, respectively to those of our suppliers.

3.3. Product Price Information

Every product in our online store has a fixed price listed on its product page (and not only), on the basis of which, by paying it and all the associated taxes detailed on the checkout page, you will be able to obtain it. The price of a product is directly related to its production, the design created in-house, and other costs adjacent to the production process, costs to which our company's profit is also added. Also, the production cost of a product can be directly influenced, by increasing or decreasing it, depending on the characteristics selected by you from the product page (we are referring here to size, color, personalization, dimension, material, etc.), and not at all on other considerations that include, but are not limited to, criteria that can be classified as discriminatory.
For certain products on our website, you may benefit from certain discounts, whether you are the holder of a voucher (detailed in point 3.5) or simply SocietyPigment, for reasons that are determined specifically for each promotional campaign, may reduce the displayed price of some products, for all customers. Any reduced product receives the same treatment as a full-price product, so we want to assure you that all the products you will receive will be of the same quality as if you had bought them at full price.
There will, of course, be exceptions for which you, as a user, will be informed on the product page of any defects that a product may have, and implicitly its price will reflect its condition at the time of its posting on our website.
All our prices are expressed in RON and in EURO, depending on how you choose to view them by explicitly selecting from the "drop-down" menu located at the top of your browser window. We inform you that the prices are displayed primarily in EURO because our site is intended for the entire world, and we do not want to implicitly apply, without your explicit consent, location cookies to personalize your shopping experience, directly with prices in RON.

3.4. Information on Applicable Taxes

DECOPORT SRL, the legal entity to which the SocietyPigment brand belongs, is a VAT payer. All our products are subject to Value Added Tax, and will follow the example: FIXED COST + VAT. In your shopping cart, you will be informed of the value of VAT in the "VAT" section, which varies depending on the country in which you are a tax resident. Our payment processor, Stripe Inc., will automatically include or exclude Value Added Tax depending on the currency of the purchase. For USD and CAD, the tax will be excluded from the price, so it will be added to the price displayed to the client. For all other currencies, the tax will be included in the price, so the displayed price will include the Value Added Tax.

3.5. Information about Vouchers - "add a promo code"

Vouchers represent a material discount granted in exchange for a discount code obtained by you as a result of marketing campaigns carried out in accordance with our privacy policy. They can also represent fixed values obtained by a customer if they had a defective product and agreed to receive the value of the product in the form of a voucher.
Vouchers are also valid for orders that have already discounted products in the shopping cart. At the moment, vouchers cannot be combined, but we want to support you and we assure you that we are making every effort to make this possible in the near future. Vouchers are valid for 1 year and are transferable and can be used exclusively on our website www.SocietyPigment.com.

3.6. Information about the order - "add a note"

In this way, we want to offer you the possibility to inform us about any situation that you consider could help us deliver your products in the best conditions, moments of the week, or any other request. We also inform you that we will process this note together with the processing of the order, and if we consider that your requests exceed our powers, we will notify you as soon as possible, and your order will be put on "hold" (pause) until all aspects in the "add a note" section are clarified.

3.7. Delivery Price

We inform you that we are in the process of automatically integrating the transportation costs for the handmade category, and when the automation is functional, the following sections will be deleted and will no longer be part of our offer.Domestic delivery costs (only in Romania, and in the coverage area of the courier service provider) for products in the Handmade category:
- 30 RON+VAT, for shopping carts of up to 300 RON
- FREE, for shopping carts over 300 RON
External delivery costs (to Bulgaria, Greece, and Hungary) for products in the Handmade category:
- 50 RON+VAT, for shopping carts of up to 500 RON (depending on the size and weight of the package, the price may change)
- FREE, for shopping carts over 500 RON
External delivery costs (to Czech Republic, Poland, and Slovakia) for products in the Handmade category:
- 53 RON+VAT, for shopping carts of up to 550 RON (depending on the size and weight of the package, the price may change)
- FREE, for shopping carts over 550 RON
External delivery costs (to Germany) for products in the Handmade category:
- 80 RON+VAT, for shopping carts of up to 800 RON (depending on the size and weight of the package, the price may change)
- FREE, for shopping carts over 800 RON

Delivery costs for products in any other category:
Since each of these costs differs depending on the supplier, their geographical location, and implicitly your geographical location, we inform you that the costs for delivering each product basket will be done automatically, the price of which may even be free, in which case it will be explicitly specified on the checkout page.

3.8. Payment Information

Payments for orders placed on our website can only be made electronically, through online payment with your bank card, or through other available payment methods (GooglePay, ApplePay, etc.). All payments made on our website are processed by Stripe, Inc., a payment service provider.
We want to assure you that your card details are not accessible to us, SocietyPigment, and therefore cannot be stored by us. Our payment processor, Stripe Inc., stores your data in accordance with international regulations in the field, and with its own policy regarding the classification of personal data and privacy policy. These are available for you to read on the checkout page, when you want to make a payment. Please review these documents and if you do not agree with them, refuse to make the payment through this service. In this case, we will contact you to offer you other solutions as far as possible.
We want to minimize as much as possible the additional costs that you may incur when placing an order with us. However, there are situations when there are additional costs generated for various reasons, including, but not limited to, the currency conversion fee applied by the issuing bank of your credit or debit card, in case the currency of issue differs from RON or EUR. This responsibility, and these additional costs, will be borne entirely by you, as a customer.

3.9. Order Process

An order can be placed on our website only if you are a user or a customer. If you are just a visitor, to be able to benefit from a product or service on the site, we invite you to register by creating a SocietyPigment account. The order process is quite simple and intuitive, described as follows:

From the site pages, you select one or more products you want and add them to your shopping cart by explicitly clicking the "buy now" button if you want to purchase only the product you are viewing in the current window (tab), or by clicking the "add to cart" button, which will add the product to your virtual shopping cart. On each product page, you have several customization options, such as color, size, material, type of print, etc. Please pay close attention to these details before placing and paying for the order, to avoid any subsequent discrepancies or dissatisfaction with the product you would have wanted to receive. Products that are accompanied by a design placed on them are custom-made products, which means that if you select an incorrect size or another criterion that does not correspond to your real needs, the product is not eligible for return.
If you selected the "Buy Now" button, a pop-up window will open where, following a few simple and clear steps, you will be directed to the final payment marked by the "Pay" button. To successfully complete the order, you must read and check the box "I agree to the T&C, together with all its annexes" if you agree with them, but also click on the "Pay" button, an explicit action that has a contractual character.
If you selected the "Add to cart" button, you will need to click the "view my cart" button in the side menu, or by clicking on the icon representing your shopping cart (in this case it is a bag with handles at the top). You will be directed to the "My cart" page where you can analyze the contents of the entire shopping cart, the important details related to each product (size, quantity, dimensions, etc.), the fixed price for each product, the subtotal of the order, the delivery cost, and the VAT for the order. To continue to the payment process, you will explicitly click on the "CHECKOUT" button, and then a window will open where, to successfully complete the order, you must read and check the box "I agree to the T&C, together with all its annexes" if you agree with them, but also click on the "Pay" button, an explicit action that has a contractual character.
"Thank you for your order" will be the message that will greet you immediately after your payment has been processed. This step means that your order has been sent to us, and we will process it as soon as possible and put it into work if everything is in order and no further clarification is needed from you. We inform you that for clarifications you will be contacted either by phone or by email, to confirm certain aspects with you, and if you do not respond to our contact requests, we will be forced to cancel your order entirely, and to start the process of refunding the amount paid either in full or in part, depending on the particular situation.

Note: by placing the order, you, as a customer, agree that the personal data entered by you in languages other than Romanian and English will be translated into these languages so that the fiscal and accounting documents can be drafted. Also, by placing the order and accepting the T&C, you agree to electronic invoicing, implicitly with sending it to you by email mentioned in your account, or/and as the case may be, in the Virtual Private Space, in accordance with the national regulations in force.

3.10. Post-Sale Services Information

Any order placed also comes with certain after-sales services included in the price you paid for that order:

The delivery of our products is most often accompanied by the possibility for you to track the entire journey of your package step by step through the integrated services provided by the courier company through tracking services.
All our products are accompanied by an invoice issued for the natural or legal person belonging to the SocietyPigment account from which the order was placed. In case the company has a tax registration in Romania, the invoice will be automatically uploaded to the Virtual Private Space, within a maximum of 5 calendar days from the date of its issue, in accordance with the current legal requirements.
Our products always come with a commercial guarantee that will help you in case the product received has manufacturing defects, or as a result of proper use, they begin to show unjustified signs of wear. For a better understanding, we have created a warranty policy, which you can find at the bottom of this page.
We know how important it is when an unforeseen situation arises and you want to resolve it as quickly as possible. For this, we assure you that you can contact us by any available means, preferably by the company's email, where a friendly and competent person will take over to resolve your situation.
There are regrettable cases when the delivered products arrive either damaged, or have a visible defect, or are not the ordered product, or the order is incomplete, or other situations that we cannot define from now on, in which case we offer you the return service and implicitly the refund. We want to assure you that we will make every effort to process your return correctly and impartially, and implicitly also the refund of the value if the returned products have met all the conditions stipulated in the return policy, which we kindly ask you to consult.

4. Intellectual Property and Copyright

The logo and brand name "SocietyPigment" are registered trademarks and are the exclusive property of S.C. DECOPORT S.R.L. Any reproduction or use for any purpose without our explicit consent will result in amicable or legal actions, as the case may be.
On our website, at the moment, there are only physical products, customized with digital designs created in-house, that is, our own, through legal means, with licensed and paid software for commercial use, but also using means subject to international laws regarding the trade in physical goods. Upon purchasing any products, from any category, you, as a customer, acquire ownership of the specific physical product, but not of all the means or creation processes by which that/those product(s) was/were obtained. The transfer of ownership refers only to ownership of the final physical good (finished product) and does not entail the transfer of ownership of any design, production process, or creation process.

Thus, we want to draw attention to the fact that SocietyPigment (S.C. DECOPORT S.R.L.) is the sole holder of the copyrights and rights of use for all designs on products, in the case of any sections other than those in the handmade category (note, not the product on the site, ex: t-shirt, mug, mouse pad, etc. is not the subject of this point in this document, but the customized design that is placed on this t-shirt, mug, mouse pad, etc.).

Regarding products in the Handmade category, we want to inform you that SocietyPigment (S.C. DECOPORT S.R.L.) is the sole holder of the copyrights for all products in this category, as they are made manually or with the help of mechanical processes.

The reproduction of any designs displayed on products in any category other than handmade products, or the partial or total reproduction of any products in the handmade category is strictly prohibited, contravening national and international legislation in force regarding the protection of works with copyrights, as well as the principles of competition and good faith. Any violation of these rights will be treated as such, through amicable means in the first instance, followed by actions based on legal means.

5. Transfer of Product Ownership

When you, as a customer, have successfully completed the payment for the shopping cart on our website, the transfer of ownership of the product will begin on the date the payment for the shopping cart has been processed and accepted, a fact that will be justified and recorded in the invoice that you will receive upon confirmation of payment acceptance on your email address mentioned in your user account on our website. Also, you become the new owner of all accessories included in the package/packages intended for you explicitly through written notes on the AWBs of the packages.
If the package/packages you receive are not explicitly intended for you by a note on the AWB on it/them, we inform you that you do not have ownership rights over them, and we ask you to refuse the package and notify us urgently by any means possible, so that we can identify the particular situation and start the steps to correct it amicably.

6. Order Delivery

An order placed on our website will only reach the courier after it has gone through the production process. This production process is a complex one, taking into account a multitude of factors, including the stock of materials, consumables (paints, transfer papers, inks, etc.), or even production equipment. In this process, an unforeseen situation may arise that will result in delays in the orders of other customers (not SocietyPigment) which, by a domino effect, will involuntarily delay our orders as well. These types of situations will be brought to our attention by our suppliers, and we, in turn, together with you, will find an alternative solution for fulfilling the order. Usually, if there are no extreme unforeseen circumstances, your order will be ready to be picked up within 1-3 business days depending on the volume of your order and can be delivered, from the moment it is picked up by the courier, in 1-30 business days depending on the geographic area to which the order must arrive.

For products in all categories except the Handmade category, delivery will be made through third-party courier service providers, chosen by the partner producers of Printify, Inc. or Printful, Inc. The cost of these services will be individualized and displayed during the checkout process. Also, we must inform you that depending on the destination country, there may be one or more courier service providers. Also, depending on the components of your order, there is a possibility that the products will be shipped by different product suppliers, implicitly, in this case, your order will either be combined, or you will receive two or more packages, of course, each package having its own tracking.

The courier service provider for products in the Handmade category, Cargus SRL, is our supplier that handles any delivery of our packages with destinations in the following countries - Bulgaria, Czech Republic, Germany, Greece, Poland, Romania, Slovakia, Hungary. Regarding products in other categories, delivery will be made through third-party courier service providers, chosen by the partner producers of Printify, Inc. or Printful, Inc. Also, we must inform you that depending on the destination country, there may be one or more courier service providers.

The delivery of all products, regardless of the supplier, is made following the specifications imposed by you, whether it is delivery to an address or to a pickup point (Click&Collect by Cargus or other such lockers from the sphere of other suppliers depending on your order), and within a time interval communicated by us. Communication regarding the time required for delivery will be made through a separate, explicit communication from us based on the data received in turn from the courier service providers who calculate their delivery times according to their own algorithms. We want to emphasize that the times mentioned in the communication you receive are indicative, and they may change, in which case we will make considerable efforts to closely monitor the delivery and contact the supplier regarding the status of your order, and then transmit the information received by us to you as well. We want to inform you that you, as a customer, have the obligation upon delivery of the package, to verify the integrity of the product/products, their appearance, and if all the accessories mentioned on the product page are inside the packaging for the respective product.

Therefore, we want to inform you that our company, respectively the SocietyPigment brand, cannot be held responsible for delays occurring in the delivery process due to reasons beyond our control, or due to the fault of third parties involved in the delivery process. Also, in certain situations, we consider that the delivery of your order may be conditioned on the prior collection of its value in the case of payment using credit cards or any other financing methods, a fact that will be expressly communicated to you.
In the exceptional case where your order reaches its destination, but you cannot be contacted, by any means, neither by the delivery courier nor by us, within the legal deadlines or the deadlines established by the courier service provider for each of its services, your package will be returned to its initial pickup point. As mentioned in point 7 of this document, custom-made products with a unique design, marked as such on the product page, are personalized products and are not subject to return. Therefore, your package arriving back at the initial pickup point, it represents a reject, and in most cases it will be destroyed. We will make every effort to delay this destruction action, but if we cannot contact you and are forced by circumstances, we will comply with our supplier's request. In this case, a refund for products is not possible or is partially possible depending on your specific case. If, in the fortunate case, we manage to contact you, we will try to make a new delivery, in which case you will have to bear the transportation costs for your package again.

In the exceptional case where delivery is not possible in any way in a timely manner for you, this fact represents a shortcoming on our part and that of our suppliers, SocietyPigment will begin by notifying you of this unfortunate case, and implicitly will refund you to the account from which you made the payment the value of the goods, within 5 calendar days from the date on which the refund agreement was established between us, as the seller, and you as the customer.

The price for delivery is broken down and detailed in point 3.7 of this document.

One last aspect, we want to meet you halfway in case of any future problems, so we want to emphasize the importance of opening the package in front of the courier, or if this is not possible, making a short video of opening the package immediately after receiving it to verify the integrity of the product/products, their appearance, and if all the accessories mentioned on the product page on our website are inside the packaging. In case the package is visibly damaged, we insist that you do not accept it, and ask the courier for a refusal report, because in the unfortunate event that the package is significantly damaged, there is a very high chance that the contents of the package are also damaged and this represents a hidden defect, a fact that if you cannot prove that the package was delivered in this way, we reserve the right to exonerate ourselves from any responsibility regarding the respective shipment, as the case may be, for the refund of the amounts paid by you.

7. Order Returns

In accordance with Article 29 of Directive 2011/83/EU regarding Consumer Rights in the applicable legislation in the European Economic Area, you have this right, within 14 calendar days* from receiving the order to return unused or unused products in their entirety (where applicable, we refer here to all accessories included in the package of the product/products in your order), with the exception of products and their accessories made to order, following a specific design, and which is not standardized in our product catalog on the website, in which case those products and their accessories cannot be returned. Depending on the product listed on our website, on the respective product page, there will be a prior notification regarding its eligibility for return, the return period, so that you are informed in advance to fully know your rights, before starting to make a purchase.
(*in some countries outside the European Union, where the legislation of those countries so requires, this 14-calendar-day term applicable to the European Economic Area will be extended to 30 calendar days, from the moment the product is received by the customer)

Products and their accessories that you wish to return must not show signs of use or use or traces that would reduce their value (any scratches, tears, stains, or non-compliant uses that have resulted in a mechanically caused defect), you will lose the right to return these products and their accessories, and if the products and their accessories are already sent and arrive to us with such defects, we will refuse to receive the package.

Our product catalog also includes sealed products which, after being unsealed, for reasons of hygiene or to protect the health of other customers, are not eligible for return. These products are represented, but are not limited to, products in the categories of underwear, baby, etc. (depending on product availability, categories will be added or removed from the previous list).

Also, if you have purchased multiple physical units of a product with identical specifications, a return is only possible if you have opened the packaging of only one product for verification and confirmation, and the other units remain sealed; therefore, the return in this case is considered eligible only if you send us back all units of the claimed product.

If all products are compliant and no defects are found, the return is considered processed, which entails the refund of the amounts paid initially, except in the case where the order content also included one or more personalized products. Refunds will only be made to the bank account from which the payment was made, refunds to other bank accounts are not possible as they contravene the security principles implemented by these terms and conditions together with its annexes and related documents.

Any return will be processed only on the basis of a written document from you, a simple request, through which you identify the order in writing (order ID, delivery address, your full name, payment method, and other details that could help us easily identify your order). The request must be sent online, by email, to our address office@societypigment.com, other communication channels not having legal value.

8. Product and/or SocietyPigment Reviews

At SocietyPigment, your honest opinion matters a great deal to us, as we believe that together, we can create a transparent society based on trust and respect. Therefore, we warmly encourage you to provide us with your sincere and unfiltered opinion regarding the product or products ordered through our website, and a new review for us, as an online store in direct relation to you, the customer.

To be able to leave a review, you must explicitly agree to this, as it involves a public posting of the written review you have created, your alias completed on the My account page, and your SocietyPigment profile picture, if you have uploaded one (if you have not uploaded a picture, then a background with one of our website's theme colors will appear instead). Please note that the written part must be written in accordance with the principles of global communication, so we ask you first of all not to provide your personal data in any form, to use appropriate, respectful language, language that is not obscene, threatening, defamatory, does not disturb the private life of other people, does not infringe intellectual property rights, does not contain scripts, APIs, or other links, viruses, texts promoting marketing campaigns for any company, or any attempts at spam.

If it is found that you have created an account with a fake email address or a dump-email type, strictly to submit reviews, whether positive or negative, on behalf of another natural or legal person, this will result in us contacting the competent authorities in the field.

When you want to submit a review for approval, it comes with two boxes that you must explicitly check, and by which you agree to the T&C, and give us your consent for us, SocietyPigment, to process and store your review under a non-exclusive perpetual and irrevocable license, a review that we can reproduce, adapt, modify and translate (without changing the original message) publish, distribute and display this content. In addition to this written text, you are asked to select a relevant rating for the respective product or for us as a company, illustrated by stars, where 1 star represents totally unsatisfied, and 5 stars represents totally satisfied. Then, by clicking the "Post review" button, your review will be submitted for approval, it will be filtered according to the above indications, and accepted or rejected by us on a justified basis, a reason that we will communicate to you, and you, if you wish, can re-adapt the text to comply with the legal provisions, and then submit it again for approval.

SocietyPigment has the right, but not the obligation, to delete content reported as offensive. SocietyPigment will not be in any way responsible or liable for damages or any kind of harm caused by such communications.

9. Complaints and their resolution

SocietyPigment is built on principles of transparency and is, first and foremost, open to amicable communication. Therefore, we want to provide you with our support team, which will address your complaints.

As a user or customer, you can express your dissatisfaction if you believe that one of your rights has been violated by SocietyPigment, by submitting a written, signed, scanned request to the company's email address office@societypigment.com or by post or courier to the address Str. Capitelului nr.10, ap. 1, Cisnadie, Jud. Sibiu. The request must be accompanied by your complete identification data (name, surname, address, date and time of the event, a complete description of the complaint and the causative situation, identification data of the order - fiscal receipt, invoice, order voucher, etc., as the case may be, the address to which we will correspond and send our written response, the date of drafting the request and a clear signature).

This communication, whether electronic or not, must take place within a maximum of 30 calendar days from the date of the occurrence of the reported event. For this communication to be recorded, it will receive a registration number that will be communicated to you, followed by the request being analyzed and resolved within 30 days from the date of receipt of the complete documentation, but no later than 30 days from the date of receipt of the request.

SocietyPigment does not guarantee in any way a favorable resolution of your complaint, but we guarantee that your point of view is taken into account in determining the resolution of your case. If you consider that our response is not appropriate to your particular situation, you are entitled to contact the National Consumer Protection Agency through the link to the SAL - Alternative Dispute Resolution platform found at the bottom of our website pages, through the link to the SOL - Online Dispute Resolution platform, or through the competent courts.

10. Force Majeure

Based on good practices and good faith, we wish to inform you that in the event of a force majeure event, which involves the prevention of the timely and/or proper performance, in whole or in part, of the contractual obligations, on the part of either party, it will not be held liable for the non-performance thereof. If within 15 calendar days from the date of occurrence of this event, the respective event does not cease, each of the contracting parties shall have the right to notify the other party of the termination of the contract by right, without either party being able to claim damages from the other.

Force majeure means an unforeseeable, unexpected event with a disruptive effect, occurring outside the control of the parties to this contract, and which cannot be avoided in any way.

11. Applicable Law - Jurisdiction

This contract is governed by the law of Romania, in conjunction with the laws of the European Union. Any disputes arising between us, SocietyPigment and you as customers or users, shall be resolved first amicably, or, if no consensus is reached, the disputes shall be settled by the competent Romanian courts, in the Sibiu Municipality area.

If any of the clauses presented in this document and its annexes is found to be null or void, regardless of the cause, this clause shall not affect and shall not invalidate the other clauses. By submitting and paying for the order, you acquire the status of a customer and implicitly means that you have read all the documentation made available to you through SocietyPigment's terms and conditions, supplemented by its annexes and policies, respectively any other policies or terms and conditions presented by third-party suppliers that required your acceptance, in order to successfully complete your order. The value of these terms and conditions is equivalent to that of a valid contract concluded between our company and you.

The SocietyPigment terms and conditions, together with the other annexes that supplement them, have been presented to you for explicit acceptance by checking the boxes in the checkout process.

12. Disclaimer

Browsing the www.SocietyPigment.com website as a visitor does not involve any cost, subscription, or any other form of constraint on your free browsing experience. On the other hand, visiting, using, and ordering products from our product catalog is subject to these Terms and Conditions in their entirety, together with its annexes that supplement them, so please read them carefully in their entirety and all annexes.

The photo-video materials presented on the www.SocietyPigment.com website are for presentation purposes only and may differ in reality. Also, the colors of the products may differ from reality due to the monitor, the product run or your color settings on the devices from which you visit us.

SocietyPigment is not responsible for the content, quality or nature of the sites that can be reached through links from the www.SocietyPigment.com website, regardless of the nature of these links, thus the responsibility for the respective sites, the responsibility lies entirely with the owners of the respective sites.